How we operate.
Everything you need to know about your journey with Hair By Joan. We value time, precision, and the art of the transformation.
What is your styling specialty?
We are strictly a DRY STYLING hair studio. We focus on artistry and precision. Please arrive with your hair already washed and prepared, as we do not provide blow-drying or washing services at this time.
Do you sell wigs in-store?
We do not hold physical wig stock at our studio. We work with the best distributors to offer you exclusive deals and high-quality hair. You can request a wig through our AI pipeline, and we'll secure the best possible option for you.
What payment methods do you accept?
We accept Bank Transfers and a wide range of Cryptocurrencies including Starknet, Solana, and Ethereum Mainnet. We also support Layer 2 networks like Polygon and Base (including USDT on Base). One address, multiple possibilities.
Is a commitment fee required?
Yes. To ensure our schedules are respected, we require a commitment fee for all bookings. You can choose to pay in full or a 20% deposit. The balance is settled once your transformation is complete. We are a strictly booking-based, time-sensitive business.
What is your refund and rescheduling policy?
We do not offer refunds because we are confident in the excellence of our work. If you miss your appointment, we will reschedule you to the nearest possible date that doesn't disrupt other clients' sessions.
Where are you located?
Our creative studio is located in the heart of Kaduna. Once your booking is confirmed, you'll receive the exact coordinates for your appointment.
Are men welcome at the studio?
Absolutely! We welcome everyone. We have a particular passion for dreadlocks and welcome men who appreciate high-end hair artistry.
Do you have merchandise?
Yes! We occasionally drop exclusive crocheted merchandise. If you provide the correct contact information during purchase, our team will reach out to you immediately to coordinate delivery.
Still have questions?
Our team is always available via WhatsApp for personalized inquiries.
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